Q1: Can I return a product if I just changed my mind?
We allow change-of-mind returns only if the item is unopened and unused, returned within 7 days, and approved by our team. This maintains fairness and follows Islamic principles of trade.
Q2: What if the product is faulty or not as described?
If there’s a defect, damage during transit, or a mismatch with your order, we’ll provide a replacement or full refund. Contact us within 48 hours of delivery.
Q3: How long will my refund take?
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
Q4: Do I have to pay for return shipping?
- We cover return shipping if the return is due to our error (faulty or wrong item).
- For other reasons, the customer bears return shipping costs.
Q5: How do I start a return or exchange?
Email us at office-email or contact on our WhatsApp with your order number, the reason for return, and supporting photos if needed.
Q6: What if the returned item is not in acceptable condition?
If a returned product is used, incomplete, or damaged due to improper handling, we may decline the return and return the item back to you.